[wp_connect_like_button href=”http://www.jeremyfloyd.com/?p=771″ send_button=”disabled” layout=”standard” width=”600″ show_faces=”enabled” verb=”like” colorscheme=”light” font=”arial” ref=”” /] Several months ago, I read Tony Hsieh’s Delivering Happiness. The words on the page were comfortable like slipping on a pair of broken-in house…

Only one week after the American Eagle situation, I had an experience on a Delta flight from Atlanta to Knoxville that was truly remarkable. After boarding the plane, my business partner and I were seated…