[wp_connect_like_button href=”http://www.jeremyfloyd.com/?p=771″ send_button=”disabled” layout=”standard” width=”600″ show_faces=”enabled” verb=”like” colorscheme=”light” font=”arial” ref=”” /] Several months ago, I read Tony Hsieh’s Delivering Happiness. The words on the page were comfortable like slipping on a pair of broken-in house…

We are all in the customer service business. Sometimes we don’t correctly identify our “customers,” but we are all in the customer service business nevertheless. In the course of the next three posts, I am…