Poor customer service is a pet peeve of mine. Whether it was the ten years in retail or just being a card carrying member of the human race, I loathe lazy, grumpy, insulting, angry, or…
[wp_connect_like_button href=”http://www.jeremyfloyd.com/?p=771″ send_button=”disabled” layout=”standard” width=”600″ show_faces=”enabled” verb=”like” colorscheme=”light” font=”arial” ref=”” /] Several months ago, I read Tony Hsieh’s Delivering Happiness. The words on the page were comfortable like slipping on a pair of broken-in house…
Only one week after the American Eagle situation, I had an experience on a Delta flight from Atlanta to Knoxville that was truly remarkable. After boarding the plane, my business partner and I were seated…
We are all in the customer service business. Sometimes we don’t correctly identify our “customers,” but we are all in the customer service business nevertheless. In the course of the next three posts, I am…
Why do we tip 15% and not 10%? 20% instead of 15%? Sure, it is some sort of ransom “to insure prompt service,” but really we tip based upon our expectations. If we expect lousy…
Friday, I had the good fortune to play The Honors Course in Ooltewah. Without any discussion of how badly I was beaten by the earth manipulated into 18 grueling exercises in sadism, I was simply…