We are all in the customer service business. Sometimes we don’t correctly identify our “customers,” but we are all in the customer service business nevertheless. In the course of the next three posts, I am…
Today, I had lunch with one of my best friends, Mark Schaefer. Mark and I first met in 2008 after I direct messaged him through twitter suggesting that we meet for lunch. We met at…
Wow. I said it, I’m sorry. Despite a little hit to my ego and the fraction of a second it takes to type or utter these two words, it doesn’t really cost anything to say,…
I hear people tell me that they aren’t paid what they are worth. All too often, I think they are worried about getting paid to the level that they work, and not “I am working…
Sometimes business is completely out of control. Deadlines, emails, telephone calls, meetings, proposals, and then you actually have the work that you are supposed to deliver. In addition, competitors seek to take the next deal…
In 2008, I started a Marketing company, Eluminare, that initially focused on internet marketing and lead generation. The success of the company has exceeded my expectations and those of my clients. It has grown from…
Do you ever read something that seems to haunt you? I woke up in the middle of the night in cold sweats thinking about this one. I read a Seth Godin post over the weekend,…